Our handling agents

Our
handling agents

The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators.

Service indicators first quarter 2021

Key indicators

  • Imported goods handled by agents or customs services
    • Nº of shipments of the sample
    • Target
    • % of shipments that meet the target*
  • RFS goods (within ATA + 4 hours)
    • Nº of shipments of the sample 2,968
    • Target 95 %
    • % of shipments that meet the target* 98.82 %
  • CARGO PLANE goods in T123 (within ATA + 8 hours)
    • Nº of shipments of the sample 2,461
    • Target 95 %
    • % of shipments that meet the target* 98.15 %
  • WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)
    • Nº of shipments of the sample 392
    • Target 95 %
    • % of shipments that meet the target* 99.57 %
  • WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)
    • Nº of shipments of the sample 4,912
    • Target 95 %
    • % of shipments that meet the target* 97.01 %
* Measurements conducted on 10,733 import shipments in the first quarter of 2021, from all handling agents (no WFS data included).