Our handling agents

Our
handling agents

The goods terminal handling agents who provide services to airlines operating at Josep Tarradellas Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services..

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators.

Service indicators first quarter 2021

Key indicators

  • Imported goods handled by agents or customs services
    • Nº of shipments of the sample
    • Target
    • % of shipments that meet the target*
  • % of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours
    • Nº of shipments of the sample 1,347
    • Target 95 %
    • % of shipments that meet the target* 99.72 %
  • % of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 4 hours
    • Nº of shipments of the sample 1,398
    • Target 95 %
    • % of shipments that meet the target* 98.72 %
  • % of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 2 hours
    • Nº of shipments of the sample -
    • Target 95 %
    • % of shipments that meet the target* -
* Measurements conducted on 2,745 import shipments in the first quarter of 2021, from all handling agents (no WFS data included).