Procedures and Claims Portal
Complaints and suggestions regarding the airport environment
This service receives and processes environment-related suggestions and complaints by citizens who feel affected by aeronautical activities in the areas surrounding the airports within the Aena network.
Access to the Procedure
Electronic questionnaire to file a complaint or make a suggestion related to the environment in airports.
WITHOUT DIGITAL CERTIFICATE
How to file a claim or suggestion
Complaints or suggestions relating to the environmental impact of aeronautical activities on towns surrounding the airports may be submitted through the Aena Procedures and Complaints Portal or by sending the downloadable form, printed out and fully completed, to the following postal address:
Airport Planning and Regulatory Control Management, Development and Environmental Management Division
C/ Peonías, 12
28042 Madrid
If you wish to send your request by e-mail, you can do so through the Aena Environmental Care Office.
Contact
Telephony services
( +34) 91 321 1000
We are at your disposal 24 hours a day, every day of the year
Are you hearing impaired?
From 7:00 to 23:00 peninsular time.
We are at your disposal 24 hours a day, every day of the year
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