Procedures-and-claims sitemap

Requests

• Requests for environmental information
• Exercising data protection rights
• Public information request
• Airport rights management - Collections
• Publications sales service
• Hidden Disabilities Badge at Airports

Accreditations and PCAs

• Familiarisation and airport driving licences
• Security card issuing
• Media accreditations for the airport public area

Claims

• Communications about facilities and services
• Complaints about personnel selection processes
• Complaints and suggestions about the airport environment
• Complaints and suggestions about the management of airport charges
• Complaints and technical suggestions about the Procedures and Claims Portal
• Complaints and suggestions about Aena public website services
• Airport rights management - Invoicing

Certificates

• Certificates of contract execution and classification of companies

Frequently asked questions

• Frequently asked questions