Procedures and Claims Portal

Complaints and suggestions regarding the services provided through the Aena Public Website

Management and processing of claims, complaints and suggestions relating to the functions of the Aena Public Website and the services it offers.

Access to the Procedure

About

Aena Communications Department is the section responsible for the management and maintenance of:
On the Aena Public Website you can access all the general information about Aena S.M.E., S.A. and its services (parking reservation, VIP services, barrier-free assistance, etc.) and obtain information on:
  • Flights to and from airports in the Aena network in real time (Infovuelos flight information application).
  • Contracts (for works, supplies and services).
  • Business procurement.
  • Luggage, documentation and security.
  • Relationship with shareholders and investors.
  • Routes and incentives for airlines.
  • Business opportunities in the airports.
  • etc.

How can I present a complaint or suggestion

If you encounter any difficulties using the information or applications made available on our website, or if you want to pass on your ideas or suggestions to help us improve the online services available on the Aena Public Website, you can contact us via the online form provided for this purpose, or by downloading the paper form available in the section to the right.
 
If you use our downloadable paper form, please send it to us by ordinary post, to the following address:
 
Aena Public Website Unit
C / Peonías, 12
28042 MADRID (Spain)

Quejas y sugerencias sobre web pública

FORMS
Form to file a claim, complaint or suggestion related to Aena public web service
(application/pdf - 498.47 kB)

Contact

Telephony services ( +34) 91 321 1000

We are at your disposal 24 hours a day, every day of the year

Are you hearing impaired? From 7:00 to 23:00 peninsular time. We are at your disposal 24 hours a day, every day of the year
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