Procedures and Claims Portal
Find what you are looking for
Most consulted
Airport driving licences
Presentation of the record of local familiarisation and processing of airside driving permits (ADP) by companies for personnel who habitually drive in the Operational Security Aeronautical Area (ZASO)Media accreditations for the airport public area
Request media accreditations for the airport public area.Queries
Presentation of all kinds of queries regarding the airport facilities and services provided by Aena.Passenger claims, complaints and suggestions regarding services and parking
Lodging of claims, complaints and suggestions of any type regarding airport facilities and services (cleaning, information service, etc.), and the companies or official and commercial entities operating in them.Complaints and suggestions about the Procedures and Claims Portal
Sending of complaints and suggestions about the Procedures and Claims Portal and its functions.Claims, complaints and suggestions about airport rights
Management of airport charges for services including landing, terminal area traffic, meteorology, security, passenger departure, PRM, parking, air bridges, cargo, fuel and lubricant supply, ground support and other services.Complaints and suggestions about the airport environment
Environment-related suggestions and complaints by citizens who feel affected by aeronautical activities in the areas surrounding the airports within the Aena network.Environmental information requests
Services allowing citizens to obtain environmental information held by Aena.Hidden Disabilities Badge at Airports
Aena offers a badge for people with hidden disabilities, making it easier for airport personnel to identify them and improve their experience. This badge gives access to dedicated security checkpoints and promotes understanding, support and help with possible difficulties in stressful environments or environments with a lot of sensory stimulation.Services and formalities
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Requests
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Accreditations
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Claims
Communications about facilities and services Complaints about personnel selection processes Complaints and suggestions about the airport environment Complaints and suggestions about the management of airport charges Complaints and suggestions about the Procedures and Claims Portal Complaints and suggestions about Aena public website services Airport rights management - Invoicing -
Certificates
Contact
Telephony services
( +34) 91 321 1000
We are at your disposal 24 hours a day, every day of the year
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From 7:00 to 23:00 peninsular time.
We are at your disposal 24 hours a day, every day of the year
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