Federico García Lorca Granada-Jaén Airport car park frequently asked questions

• We inform you that to access the car park it is not necessary to book in advance. You may access the car park normally and carry out the payment of your stay when you exit.
• However, if you book in advance, you can enjoy direct discounts for your stay.

• For pre-booked stays: 5% - 25% off on any car park.
• For stays without a booking: 5% - 20% off on general and priority car parks.
• Mobile payment and number plate payment (no need to go to the pay machine to exit the car park).
• More information at: https://clubcliente.aena.es/AenaClub/es/parking/

• Using the Aena App (in the “Book your Car Park” section)
• Via the http://parking.aena.es website
• By calling telephone number: ( 34) 91 321 10 00

Bookings must be made at least 3 hours before entrance.

The booking can be changed or cancelled using the following means:

• Using the Aena App, in the “Book your Car Park> Do you already have a booking? Manage”.
• Via the http://parking.aena.es website, clicking on “manage bookings” and using your e-mail and booking localizer.
• You can also do so by calling the Aena Telephone Support Centre: telephone number ( 34) 91 321 10 00.

• When you book in advance you are not given a specific space. You can park in any of the free spaces in the car park selected in your booking.

When you access the car park with an advance booking, you should check that the ticket dispensed at the entrance barrier shows the localizer for your booking:

• If the localizer has been printed, you can continue on your way and pay for your stay on returning at the automatic cash machines or using the Aena App.
• If the localizer has not been printed, you should go to the manual cash desk on your return.

We would like to remind you that if you have the payment by registration service activated, the system will not issue a ticket and will allow you to access the car park automatically.

• You can pay for your parking using the Aena App, and therefore not have to go to the cash desk before leaving, but only if you are a member of the Aena Customer Club.
• Payment is made using the “Car park booking and payment” section on the Aena App.

• You can get the relevant invoice for your completed bookings on the bookings website (https://parking.aena.es/) , in the “Manage Bookings” section.

• The car park has a General Civil Liability Policy with an insurance company that covers civil liability for damages, theft or destruction of motor vehicles (including fixed fittings and replacement parts) that are in our care during their stay.
• Our policy excludes objects or goods left inside the vehicles, manufacturer’s defects, defective repairs or hidden damage that cannot be seen due to a lack of care in vehicle maintenance. Only repairs to damage actually caused to the vehicle entrusted to us at the time it is returned will be considered.
• It is recommended that claims for damages be made at the car park itself, prior to leaving the car park.

• Your booking will continue to be valid if you arrive within the 99 hours following the arrival date and time set in it.

• You can access up to 3 hours before the arrival date and time set in your booking and it will still be valid.

• If your booking has already started you cannot change it. You have two courtesy hours to leave the parking at no additional cost. Once this time has passed, the excess time over the booked stay will be charged by the minute, with a maximum for each additional day. This maximum depends on each car park and is stated in your booking confirmation email.