Contact

For information on:

Flight times.
Information on the facilities and services at our airports (security checkpoints, VIP lounges, car parks, etc.) and the companies and official and commercial entities operating in the airports.

Please contact Information and Customer Services: (+34) 913 211 000

If you are hearing impaired, you can contact us via WhatsApp:

Questions, compliments and suggestions

If you have any questions about the facilities and services at our airports (security checkpoints, VIP lounges, car parks, etc.) and the companies and official and commercial entities operating in these airports, please call our information helpline (34) 913 211 000 or use the following form:

Queries form

Claims and complaints

You can send us claims or complaints of any kind regarding airport facilities and services (cleaning, information service, etc.), and the companies or official and commercial entities operating in the airports.

The following claims and queries are outside Aena’s sphere of responsibility:

Baggage incidents. You will find comprehensive information on what to do in these cases at the following link: https://www.aena.es/es/pasajeros/equipajes-controles/equipaje-facturado/incidencias-con-equipajes.html.

Cancelled or delayed flights, or questions about flight arrival or departure times. Please contact the airline in question. You will find the information you need at the following link: https://www.aena.es/es/pasajeros/viajeros/incidencias-en-tu-viaje.html.

Complaints form