Contact

If you have any queries, compliments or suggestions regarding the facilities at our airports and the services they provide (security checkpoints, VIP lounges, car parks, etc.), you can send them directly from the following link or via your mobile phone by scanning the QR code:

• Queries, compliments and suggestions form

Send us any claim or complaint regarding airport facilities and airport services (cleaning, information service, etc.) directly from the following link or via your mobile phone by scanning the QR code:

• Claim and complaints form

The following claims and queries are outside Aena’s sphere of responsibility:

Baggage incidents. You will find comprehensive information on what to do in these cases at the following link: https://www.aena.es/en/passengers/baggage-controls/baggage-incident.html.

Cancelled or delayed flights, or questions about flight arrival or departure times. Please contact the airline in question. You have all the information at the following link: https://www.aena.es/en/passengers/travellers/incidents-on-your-trip.html.